Adler PPT has developed a software selection methodology that
can be applied to any type of business management software, including
CRM and other unique issues that are a consequence of diverse,
decentralized environments. There are 8 key issues to be considered:
- Functionality: Software features to automate business
processes such as accounting, marketing, sales, and customer
- Usability: User experience in both learning and
using the software
- Solution Realization: Cost of software license,
maintenance, support, and implementation, implementation strategy
evaluating the software vendor
- Integration: “Out-of-the-box” integrations
included with the application or available from the software
- Technology: Software architecture tools for customization,
tailoring, and custom integration
- Internal Technology Support:
Internal company application support resources
- Access: How centralized
or decentralized a company is for software access: Will all users
access the system from a single location,
or is there a mixture of in-house and remote users?
Software features for international use
Each spoke of the model
contains additional levels of complexity, which vary depending
on each client’s particular needs.
Some companies, for example, may have no current or
future international business considerations. For other
only solutions with an international scope may be considered.
Adler PPT focuses on each company’s distinctive requirements
to drive the creation of the “short list,” and
ultimately to narrow the potential software solutions
to only those that meet the business process needs (functionality)
as well as the other requirements in the model.